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Blackboard Connect

To replay a phone message please dial 855-473-7529
Please see the FAQ below for other common questions 
 
Blackboard Connect Notification Service will send automated telephone messages to parents and legal guardians about school emergencies or events, school delays or cancellations due to inclement weather, as well as remind you of Open Houses and Conferences. You will also be called to verify your child's absence if we have not heard from you. 

The successful use of this system is dependent upon accurate contact information for each student, so please make certain that we have current phone numbers and email addresses.
 
**Phone numbers and email addresses are obtained from your PowerSchool New or Returning Student submission.**
 

All three phone numbers, two email addresses, and two texting numbers will receive absence, emergency, and snow day calls. The first listed number will receive general calls. The email addresses will receive school and transportation notices.

What you need to know about receiving calls sent through Blackboard Connect :

Your Caller ID will display your student's school's main phone number when general messages or absence calls are delivered: 

  • 330-486-2030 - Wilcox Primary
  • 330-486-2100 - Bissell Elementary
  • 330-486-2200 - Dodge Intermediate
  • 330-486-2281 - R. B. Chamberlin Middle
  • 330-486-2400 - Twinsburg High
  • 330-486-2000 when snow day or general calls are delivered.
  • Your Caller ID will display 411-000-0000 when emergency calls are delivered.
  • Blackboard Connect will leave a message on any answering machine unless it is blocked by a privacy manager.
  • Blackboard Connect will leave a message using direct numbers only - no extensions. In the event of power outages, cordless phones and internet-based phones will not work.
  • Only land line phones and cell phones can get calls when there is no electricity.  

FAQ - Frequently Asked Questions

Below is an overview of common questions and issues regarding Blackboard Connect.

What if I opted out of messages?

With the Telephone Consumer Protection Act (TCPA) ruling by the FCC, we are required to provide the option for recipients to opt out of informational (Outreach) messages sent through the Connect system.  If a recipient opts out of phone calls or text messages directly from their phone, they must opt back in the same way.
  • For SMS, send a text to 23177 and type START 1198888 in the body of the message
  • For Voice, call 855-502-7867 and follow the prompts
If a recipient opts out of email, only the district can opt the email back in. Please contact the Blackboard Connect Administrator at 330-486-2000.

What if I am not receiving emails? 

If a recipient is not receiving emails, they can add the email address to their safe sender list and/or address book and check Spam/Junk/Clutter folders. Be sure to log onto your provider’s webmail and check your settings as some providers filter all incoming mail.

I only received a partial voice message?

If a parent did not receive a voice message or received a partial voice message, they can call the After Message Replay line at 855-473-7529.  They can listen to the last few messages sent to their phone by calling this number.

The message started playing and then stopped. Why?
 
Blackboard Connect utilizes the industry’s most Advanced Answering Machine Detection (AAMD) software. The system starts the broadcast immediately upon telephone pickup; simultaneously, it is listening for interruptions. If the system is not interrupted by noise or someone speaking within the first 3.5 seconds, the message is delivered. If the system detects a greeting longer than a few seconds, the system treats this as an outgoing message from an answering machine and will stop playing, wait for silence (usually after the beep), and then start the message over so that it can be recorded in its entirety. 

While the software is 98% accurate in distinguishing live vs. machine, errors can occur if the person repeatedly says “hello” or answers in a noisy environment (i.e. traffic, children playing, loud music or television, dog barking, etc.). Generally, in these situations, the system stops playing the message. It is waiting for silence to start the message over. In a noisy environment, where silence is unattainable, call recipients can press the number 1 on their telephone and the message will play from the beginning without interruption. 

What if the line is busy or there is no answer?

The Blackboard Connect system will make up to three attempts to reach each number, with three minutes in between each call. If the message is not delivered by the third attempt, the school is notified of such in the delivery report.

Why is my answering machine recording only half of the message?

If the answering machine greeting is sporadic with various periods of silence or does not start playing within 3 seconds, the system may read this as a live person and begin playing the message before the machine has started recording. This will result in a recording of silence (if the Blackboard Connect message finishes playing before the machine begins recording) or of just the last portion of the Blackboard Connect message. Parents can simply re-record their outgoing message so that there are no pauses. 
Alternately, if the answering machine is set to record for a specific amount of time (e.g., 30 seconds) and the Blackboard Connect message runs longer than that, this will also result in message cut-off. The recommended solution is to have parents set their machines to record for a longer period. 

For answering machines or voicemail systems where it is necessary to enter a mailbox number, Blackboard Connect is unable to leave a message.

My caller ID showed that the school had called, but there was no voicemail. Why?

The system will ring a line up to six times. If your answering machine is set to pick up on seven or more rings, the message may not be delivered to your machine. Therefore, we encourage you to set your machine to six rings or fewer. Another possibility is that there is a break or a substantial silence in your machine’s outgoing message, causing the Blackboard Connect message to play prior to the machine actually recording. Please make sure that the greeting is seamless to facilitate successful message delivery.

Why doesn’t the school’s name and/or phone number appear on the caller ID? 

Blackboard Connect passes the caller ID information to the local telephone carriers, but it is up to those carriers to pass it along to their customers. Furthermore, different local telephone companies process caller ID information differently. Some provide the name associated with the number, while others do not. For example, a telephone company may require an individual to subscribe to “Advanced Caller ID” in order to receive the school name along with the phone number. Unfortunately, we have no control over this feature. 
Contact Us   |   11136 Ravenna Road   |   Twinsburg, OH 44087   |   Phone: 330.486.2000   |   Fax: 330.425.7216
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11136 Ravenna Road | Twinsburg, OH 44087 | Phone: 330.486.2000 | Fax: 330.425.7216
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