Pupil Services administers services that include guidance, health, school psychology, and special education. The team includes school counselors, speech and language therapists, occupational therapists, a physical therapist, a parent mentor and school psychologists. They work together with teachers, administrators, and parents in building Intervention Assistance Teams. These teams use a collaborative problem solving process to help understand student strengths and needs. The team then designs appropriate interventions for each student.

The Guidance Staff consists of one counselor for Wilcox Primary, one counselor for Bissell Elementary, two counselors for Dodge Intermediate, two counselors at R. B. Chamberlin Middle and four counselors at Twinsburg High. Peer mediation, conflict resolution, individual record keeping, character education and support groups are a focus each school year.

The Ohio Department of Education lists the following thirteen disability categories:
1. intellectual disability
2. hearing impairment including deafness
3. speech or language impairment
4. visual impairment including blindness
5. emotional disturbance
6. orthopedic impairment
7. autism
8. traumatic brain injury
9. other health impairment
10. specific learning disability
11. deaf-blindness
12. multiple disabilities
13. developmental delay