If you are not receiving Blackboard Connect emails or calls, please read the tips below before filling out this form.
Not receiving emails:
Check if emails are flagged as junk/spam, particularly hotmail, outlook, and a few roadrunner accounts. Parents need to be on the lookout in their junk/spam folder. Also, they need to log into their account on a computer, check their junk/spam mail settings and add
[email protected] to their safe senders list.
Not receiving calls/voicemails on a cell phone:
Check your blocked callers list on your cell phone. If you have blocked 330-486-2000 or the other school numbers, your phone will not receive a call or voicemail from this number.
Email messages are delayed in arrival:
Blackboard Connect does not contol the delivery of email to the recipient's inbox. Emails are passed to the individual email providers (Gmail, Yahoo, etc) within 2 minutes of a scheduled message. Once the email has been handed off from the Blackboard system, it is up to the provider to deliver the message.
If we can be of assistance in any other way, please fill out this form.